LAHORE: On the orders of Punjab Ombudsman retired Major Azam Suleman Khan, an integrated institutional mechanism has been established to ensure timely redressal of public complaints by reducing the time and cost of complaint filing.
This has been helpful in ensuring adherence to the rule of law by safeguarding public rights.
In this regard, a spokesman of the office of the agency said on Thursday the plaintiffs could submit their grievances by post, e-mail, Facebook Messenger, official website, fax, and state-of-the-art mobile app or personally to the relevant ombudsman’s office.
For public convenience, full addresses and other details of 42 regional ombudsman’s offices are available on the agency’s website, he added.
The spokesman further explained that a highly integrated complaint management system has been introduced for public convenience. At the same time, the people could also get the necessary guidance for legal redressal through the 1050 toll-free helpline of the ombudsman office.
General complaints are disposed of within 30 days per the orders of Ombudsman Khan, he remarked.
Due to the effective role of the ombudsman’s office under the supervision of the ombudsman, the confidence of the common man in government institutions has increased and the system of free and speedy redressal has helped in upholding the human rights of the common man, said the spokesman.
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