‘Unruly’ Passenger Abuses, Physically Assaults Air India Crew On Board Delhi-bound Flight
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On landing at Delhi airport, the passenger continued with the unprovoked, aggressive behaviour and was handed over to the security personnel, Air India said in a statement
An unruly passenger was handed over to security personnel after verbally abusing and physically assaulting a crew member on board Air India flight AI882 from Goa to Delhi on May 29, the airline said in a statement on Tuesday.
“A passenger on our flight AI882 on May 29 behaved in an unruly manner. The said passenger verbally abused the crew members and then went on to physically assault one of them on board,” an Air India spokesperson said.
A passenger on our flight AI882 on May 29 behaved in an unruly manner. The said passenger verbally abused the crew members and then went on to physically assault one of them on board. On landing at Delhi airport, the passenger continued with the unprovoked, aggressive behaviour… pic.twitter.com/1PhcNtyRw3— ANI (@ANI) May 30, 2023
“On landing at Delhi airport, the passenger continued with the unprovoked, aggressive behaviour and was handed over to the security personnel,” it said, adding the incident has been reported to the regulator.
Air India reiterated that “Safety of our crew and passengers is of utmost importance”. “We strongly condemn this unruly behaviour of the passenger. We will offer all support to the affected crew members,” the spokesperson said.
The incident comes a month after Air India de boarded an unruly male passenger who caused physical harm to two cabin crew members onboard a Delhi-London flight. The passenger was handed over to the security personnel after the flight AI 111 landed at the Delhi airport and an FIR was lodged.
Following the incident, DGCA has released an advisory to all airlines, emphasizing the existing provisions to tackle such situations. The advisory reiterates the guidelines outlined in the Civil Aviation Requirement (CAR) for handling unruly passengers.
In the advisory, the DGCA has urged the heads of operations of all airlines to sensitize their pilots, cabin crew, and post holders on effective methods to handle unruly passengers. The recommended measures include implementing training programs to ensure the monitoring of good order and discipline on board aircraft, thereby safeguarding the safety of flight operations.
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Under DGCA regulations, unruly passenger behavior is classified into three levels, each corresponding to specific actions and consequences. Level 1 encompasses unruly behavior such as physical gestures, verbal harassment, and disorderly intoxication. Level 2 includes physically abusive behavior like pushing, kicking, or sexual harassment. Level 3 pertains to life-threatening conduct such as damaging aircraft systems, physical violence like choking, or attempting murder.
Based on the severity of the unruly behavior, an internal committee established by the airline in question will determine the duration of the flying ban imposed on the unruly passenger.
